portfolio
Technical Writing
For almost 20 years now I’ve been a Senior Lead Technical Writer and have authored guides for Agents, Supervisors, and Administrators. You can find some of my work below, and I can also provide you with samples of my more recent work, upon request.
Video Work
I have a real love of all things creative so video work has been a real passion of mine for the last 6 years. My focus has been on education & training. You can find some of my training video samples below and I can also provide you with samples of my more recent video work, upon request:
Workspace Web Edition: Switch to Pinned mode (script, voiceover, video production)
Genesys SMS Notification (CE12) for Genesys Cloud: Campaign-based SMS (script, voiceover, video production)
Genesys Email Routing (CE16) for Genesys Engage cloud (script, voiceover, video production)
Design
In 2023 I had fun with some of my creative passions and created an eBook and an adult colouring book. Both items have done well on Amazon and on my website, in my shop.
Copywriting
I’ve done copywriting (social media, blog posts, and press releases) for companies in the education and oil and gas sectors, as well as for those seeking help with personal marketing and branding. Some of the more recent copywriting work I’ve done has been for Tykans Group, Inc. and Interface Fluidics.
Certifications
The following are my most recent certifications:
Copyediting
My commitment to ensuring clarity, coherence & consistency across all forms of communication has positioned me as a versatile professional capable of delivering well-edited content. My most recent work has been editing educational content for Tykans Group Inc. and blog posts for Interface Fluidics.
Recommendations
You can find my most recent recommendations and feedback on my LinkedIn site here:
Professional Timeline
Click HERE to see the full image of my professional timeline.